Terms & Conditions

In the rare occurrence of errors on our website, we reserve the right to cancel any orders that were placed prior to correction.

Availability of merchandise is estimated according to the information available at the time order is written. Seller is not responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty, or any other cause beyond the control of the seller.

 
CANCELLATION AND EXCHANGES

Special orders are NOT subject to cancellation. ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL. A minimum cancellation fee of 20% of the purchase price will be assessed on seller approved terms, exchanges, or cancellations.

MERCHANDISE PICKUP

Upon pickup, buyer assumes all responsibility for securing merchandise to vehicle and inspecting secured merchandise prior to exiting seller premises. Buyer assumes all risks associated with transportation of merchandise upon pickup.

WARRANTY DISCLAIMER

Seller makes no warranty beyond any written description itemized on this order. Such disclaimer does not affect manufacturer warranty, if any. Seller will assist buyer in the exercise of all factory warranties. Transportation of warranty-claimed merchandise is the responsibility of the buyer. Stains, rips, etc. voids warranty.

DELIVERY GUIDELINES & EXPECTATIONS

Buyer agrees to measure doorways/passages before ordering, as seller isnot responsible for merchandise purchased too large to fit. Seller cannot move/haul
away/rearrange old furniture. An adult 18yrs+ must be present when merchandise is delivered, and area must be cleared and prepared for delivery. Pets must be secured prior to the start of delivery. If no one is present at time of delivery it will not take place and an additional fee will becharged to reschedule. Seller can designate a day for delivery, but not a specific time.

SLEEP ON IT GUARANTEE

One-time mattress exchange is only valid on Tempur-Pedic (90 days), Stearns & Foster and Sealy Hybrid (90 days). A mattress protector is strongly recommended on the same invoice as the mattress. Stains of ANY kind or abuse will automatically void the Sleep On It Guarantee. All tags must be still attached and in "like new" condition. The mattress must be used for a minimum of 30 days and no longer than 90 Days. Not valid on floor models or closeout models. Customer is responsible transportation. for *See store for complete details.

SALES TAX

Sales tax will be applied based on the government-determined rate of the city where merchandise is taken possession. All merchandise picked up from WCC Furniture & Mattress Center's location will be charged the sales tax of said location. All delivered merchandise will be taxed according to the address of delivery. Any changes made to the sales order can result in changes to the charged sales tax, either reduction or increase, and must be paid in full by the responsible party.

CARD REFUND AND CANCELLATION INFORMATION

If a payment is voided, your card issuers may have placed an authorization hold that may temporarily reduce the available balance in your account. Any hold placed on your account will be removed according to your card issuer's policy. Please contact your financial institution for more information. The amount of time it takes for refunds to post on your account depends on the financial institution you go through. Please contact your bank for any further questions regarding refunds.